By accessing the website, the user accepts all following terms. If the user does not approve of the terms detailed hereunder or doesn’t fully understand them, he is invited to refrain from using said website.
In a general manner, you have the possibility of visiting the website without having to communicate any personal information. In all hypothesis, you are in no manner obliged to transmit any information to SOLVABLE SA. However, should you choose not to if requested, you may not be able to access certain information or services you require. In such cases, SOLVABLE SA may be led to ask you for information (hereafter referred to as « Personal information »):
- First name and family name
- Email address
- Phone number
- Postal address
- Date of birth
- Marital status
- Amount of your salary
- Date of residency
- Ongoing financial prosecutions or seizures
- Any personal remark or comment you wish to express
By providing this information, you clearly accept that they be processed by SOLVABLE SA to means indicated in point 2 above and those explained at the end of each form.
As per the General Data Protection Regulation adopted by the European Parliament on April 14th 2016 and the modified Data Protection Act of January 6th 1978, SOLVABLE SA informs you of the following:
1. Identity of the processing party
2. Purpose of data processing
SOLVABLE SA is susceptible to use your personal information:
- (a) to provide you with the information and services requested (order of a product sold via our website or sending of a newsletter following your subscription) and/or ;
- (b) to retreive information allowing us to improve our website, our products and services (namely though cookies); and/or
- (c) to contact you regarding various events relative to SOLVABLE SA, including updates to products and services.
Your Personal Information is stored by SOLVABLE SA only for the length of time corresponding to their purpose as indicated in point 2 above and will never exceed 24 months.
Data Protection and Freedom
Right of access and of communication of data
You have the right to access your Personal Data. However, following security and privacy guidelines for which SOLVABLE SA is responsible, you must first prove your identity (scan of your valid ID) if digital request or signed photocopy of your valid ID if handwritten request before we share your information.
SOLVABLE SA informs you that it has the right to oppose such requests if deemed abusive (amount of inquieries, repetitiveness or systematic behaviour). To help you should you make such a request in written form to the address noted in point 1, please find a link below to obtain a letter template you can use and which is provided by the Commission Nationale de l’Informatique et des Libertés en France (the « CNIL »).
Right to rectify data
Legislation gives you the right to ask for rectifications, updates, sceals or data withdrawal relating to your person and which could be considered to be inexact, wrong, incomplete or obsolete. Furthermore, you can outline the general directives to be carried out for the management of your data after you decease. In such a case, the heirs of a deceased person can demand to take said deceased status into account in order to apply relevant updates. To help you should you choose to exercise this right for your own count or on behalf of the deceased, by means of a letter to be sent to the address indicated in point 1, please click on the following link where a template developed by the CNIL is available to you.
Right to oppose
You may exercise your right to oppose in the following two cases: Dependent on legitimate motives or when the aim is to oppose the use of data for commercial prospection.L’exercice de ce droit n’est possible que dans l’une des deux situations suivantes : Lorsque l’exercice de ce droit est fondé sur des motifs légitimes ; ou Lorsque l’exercice de ce droit vise à faire obstacle à ce que les données recueillies soient utilisées à des fins de prospection commerciale. To help you should you choose to exercise this right, by means of a letter to be sent to the address indicated in point 1, please click on the following link where a template developed by the CNIL is available to you.
Complaint and relevant authority
Should you consider that SOLVABLE SA does not respect its obligations relating to your Personal Data, you can address a complaint or request to the relevant competent authority. In France, the relevant authority is the CNIL to whom you can address a digital message by clicking on the following link :
Juristiction and applicable law
Any dispute relating to the Website and it its management or access is under the exclusive juristiction of the tribunals of the canton de Vaud, nonwithstanding recourse to the Federal Tribunal in Lausanne. Swiss law is applied.
General information on cookies on the SOLVABLE SA website
SOLVABLE SA, as the publisher of this website, may install a cookie on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal navigation on our website. Cookies are small text files of limited size that allow us to recognise your computer, tablet or mobile phone in order to personalise the services we offer you.
The information collected through cookies does not in any way identify you by name. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content adapted to your centres of interest. None of this information is communicated to third parties except where SOLVABLE SA has obtained your prior consent or where the disclosure of this information is required by law, by order of a court or any infoistrative or judicial authority empowered to deal with it.
In order to better inform you about the information that cookies identify, you will find below a list of the different types of cookies that may be used on the SOLVABLE SA website, their name, their purpose and their storage period.
Acceptance of cookies
By browsing the Solvable.ch website, you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the placing of cookies by clicking on the "Close" button to the right of the banner.
Our cookies and their use
Cookies for audience analysis : Google Analytics
Google AdWords conversion tracking cookies
This website uses the online advertising program "Google AdWords" and, as part of this, the conversion tracking. The cookie for conversion tracking is activated when a user clicks on an ad published by Google. These cookies lose their validity after 90 days and are not used for personal identification. If you visit certain pages of this website and the cookie has not yet expired, Google and we may know that you have clicked on the ad and been redirected to this page. Each Google AdWords client receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords clients. The information obtained by means of the conversion cookie enables SOLVABLE SA to compile conversion statistics. We are informed of the total number of users who have clicked on our ad and who have been redirected to a page with a conversion tracking tag. However, we do not obtain any personally identifiable information about users. If you do not wish to participate in tracking, you can easily disable Google's conversion tracking cookie in your web browser's user settings. You will not be included in conversion tracking statistics.
The communication tool Website Custom Audiences from Facebook is used on this website. For its use, Facebook pixels are integrated on our websites, which mark you as a visitor to our website in an anonymous form, i.e. without being able to identify you as a person. When you subsequently log on to Facebook, a non-reversible and therefore non-personal checksum (hash value) of your usage data is sent to Facebook for analysis and marketing purposes. This allows Facebook to attribute the visit to our pages to your user account. We may use this information to display ads on Facebook. For the product Website Custom Audiences, the Facebook cookie is mentioned. For more information on the purpose and scope of data collection and the processing and use of data by Facebook as well as the possibilities of setting up settings to protect your privacy, please refer to the Facebook data protection guidelines, which you can find at www.facebook.com/ads/website_custom_audiences and https://www.facebook.com/privacy/explanation. If you wish to object to the use of Facebook Website Custom Audiences, you can do so here: www.facebook.com/ads/website_custom_audiences.
If you wish to oppose to the use of Facebook Website Custom Audiences, you can do so here: www.facebook.com/ads/website_custom_audiences.
You have various tools for setting cookies
Most Internet browsers are configured by default to allow the deposit of cookies. Your browser offers you the opportunity to change these standard settings so that all cookies are rejected systematically or only some of them are accepted or rejected depending on their originator.
Other user clauses
Only the French version of the present terms prevail.
Personal data and data protection
In vertue of Art. 13 of the Federal Swiss Constitution and of the data protection law, any person is entitled to ones personal privicy being respected and protected against abusive use of data of concern. SOLVABLE SA respects these conditions. The user is invited, at various stages on the Website www.solvable.ch to enter personal data. If the user chooses to communicate personal data to SOLVABLE SA by internet or email, we will process this data by applying the legislation in place relating to data protection.
By contacting SOLVABLE SA by internet, email, letter or in any other manner, I authorize the bank to process and analyze my data as well as to use it for marketing ends and for internal analysis both in Switzerland and abroad. I have the right to renounce this authorization at any time. The bank can delegate services to third parties (providers), especially in the process steps, IT security, systems management, prospection and market studies, loan risk calculations and markets linked to business as well as the management of contractual relations (for ex : processing requests and executing contracts, recovery, communication with clients). I accept that providers have access to all my data in this context. The bank may have my data processed in countries that do not apply the same data protection regulations as in Switzerland and delegate providers in these countries to process my data. This data is handed over only when such providers have committed to deliver sufficient data protection levels. I am aware that my data can be transfered abroad and that this is done by internet. I accept this type of transfer as well as the data processing in Switzerland and abroad. The bank can refuse my request without justification. I am aware that the internet is an open network accessible to all. By consequence, SOLVABLE SA and the bank cannot guarantee full confidentiality of transfered data through the internet. Third party conclusions of a banking relationship that exists or is on the verge of existing between myself and the bank are therefore possible.
The user accepts that SOLVABLE SA occasionally sends company, product and services information, by means of post or email. Use of client data for marketing purposes can be revoked at any time by the user in writing.
Security and privacy of data
Excerpt from the Office of Public Prosecutions
For an online order, on average, the delivery time is 24 hours but can only begin once payment has been received.
Solvable is not responsible for longer delays, as it is waiting for the extract to be provided by an external service provider.
Orders for extracts on behalf of companies are only valid with the signature of the person responsible according to the commercial register.
The address given when ordering the extract determines the district from which the debt collection agency extract will be ordered.
A valid Swiss address is required to make an application. If the address cannot be confirmed, no refund will be made.
No applications for third parties will be accepted. The extract can only be issued to the person who made the request in his or her own name.
The requested extract is ordered immediately by Solvable, and the payment validated online cannot be cancelled or refunded.
The Website as a whole is the exclusive property of SOLVABLE SA, all third party rights reserved. The reproduction (complete or partial), the transmission (digital or other), the modification, links created or use of the Website for public or commercial purposes are strictly prohibited without explicit prior consent of SOLVABLE SA. Any copy or use, to whatever end, of text, brands, visuals, statistics or other registered by SOLVABLE SA or put at the disposal of SOLVABLE SA are also strictly prohibited unless in the context of prior written consent from the rights owner
Absence of offer
The information published on the Website of Solvable does not constitute an offer, nor a recommandation of purchase, nor the sale of a product (financial), nor the execution of a legal act, nor an invitation to submit an offer. The activation of a loan leading to excess of debt for the user is prohibited (art.3 LCD)
SOLVABLE SA is not liable for any loss or damage, directly or indirectly, whathever the nature, resulting from the access of the Website and the use of information or available decisions on the Website or for the inability to access or use information or available decisions on the Website. SOLVABLE SA, its infoistrators, directors, employees, auxiliairies and shareholders may not be held responsible for any form of prejudice or loss undergone through an error, technical or not, transfer failure, activity surplus, user difficulty, service interruption (system maintenace included), data transmission delay, incompatibility between the Website and files or softwares of the user (notably in relation to the browser), the computer, any malfunction, interference, virus or worm on the computer, illegal intrusion (hacking or pirating), intentional blocking of tools and telecommunications networks (for example following mass spamming ou refusal of service attacks) or any other provider service inadequacy of communication or network.
Restrictions of access
The Website is not meant for use by persons under juristictions (related to nationality, place of residence, or other) which prohibit the sharing, access or use of this Website. Persons restricted from doing so should neither access the site nor use it, in any way or form.
SOLVABLE SA does not monitor linked websites and is not responsible for their content. Establishing connections to other websites is done at your own risk.
If a clause in the present terms is not valid, not in conformity or applicable, this does not lead to invalidity, cancellation or non execution of other dispositions within the present terms. The non valid clause will be replaced by another valid clause, in conformity and applicable and which is as close as possible to the purpose and goal of the invalidated clause.